Your expertise in the video creation and post-production process means that you understand the (many!) pain points that arise. You’re good at putting yourself in other people’s shoes and imagining new solutions to their problems. And your communication skills enable you to get our Product and Design teams on board to ensure that we’re all working to address our users’ most important needs.
Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.
We’re backed by Accel, SignalFire, FirstMark, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.
We’re in an exciting period of growth and are on the hunt for talented and passionate individuals who share our vision for helping visual content creators produce their best work.
You will become a user expert who deeply understands our user’s needs as well as the ways that our product works (or doesn’t work) for them, and you will share that understanding with our Designers and Product Managers. You will use Frame.io yourself and become familiar with all of its quirks. You will go out and visit customers, listening to them and brainstorming ways that we could solve more of their problems. You will gather data from surveys and from our data analysis tools (with help) to provide a statistical foundation to the patterns that you see.
You will be joining a new and small team at a fast-growing startup, so you'll need to be nimble and flexible. You won't be fitting into a neat process with clearly outlined responsibilities. Instead, you'll be asked to help decide what your responsibilities ought to be based on your skills and our biggest needs, which may be dynamic.
This role is a part of an overall mission to help the company make user-informed decisions, so we don’t just talk to customers. We also work closely with our sales and support teams and spend time digging through our user activity databases, synthesizing all of those insights together to generate concrete, actionable recommendations for product development.
Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.
We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.