Sr. Customer Engineer, Integrations

Spearhead the strategy and future of Customer Engineering at Frame.io by working alongside Developer Relations to help top-tier organizations use our product to the fullest. 

 

01About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.

 

02About the Role 

Frame.io is building a customer engineering team to launch and own a new suite of internal and external tools to help ensure that top-tier organizations get the most out of their Frame.io workflows and experience.

As a founding member of this new squad, you’ll have the opportunity to not only work with some of our top customer organizations, but to participate directly in shaping the future of customer engineering at Frame.io

Over the past two years, Frame.io has opened its API, built robust tooling around it, and launched a program for strategic partnerships. We’ve also put this potential of a fully-connected universe in the hands of our largest customers, enabling them to use Frame.io as a platform to launch a new generation of media technology. This new organization is a critical part of continuing that journey, and helping push Frame.io to new, exciting, and uncharted places.

 

03Requirements

  • You have previous experience in a customer engineering or agency role
  • You’re comfortable building and using CLI tools
  • You have solid Python and/or JS chops
  • You’re obsessed with enabling others to succeed
  • Not only are you a great client-facing engineer -- you love it

 

04Bonus points if you have

  • Creative video experience, ideally in broadcast or post

 

05Responsibilities

  • Collaborate with customer-facing teams to understand technical customer needs
  • Build and maintain customer-enabling tools
  • Serve as a point of technical escalation and triage for Account Management, Sales Engineering, and Developer Relations

 

06Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Work From Anywhere Week
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Pre-tax commuter benefit and Flexible Spending Account
  • Daily catered lunch & fully stocked kitchen with cold brew on tap
  • Discounted gym membership, Classpass discount and Free Citi-Bike membership

 

07Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

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