Revenue Systems and Tools Manager

Are you a Salesforce and revenue tools expert? Help us identify and implement improvements to our processes and enhance the team’s productivity through performance metrics. 

 

01About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. 

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.

 

02About the Role

As a CRM expert, you will be responsible for developing the roadmap, defining business requirements, identifying issues, providing recommendations and performing configuration for Salesforce and other revenue tools. You will manage integration of Sales intelligence and productivity tools with Salesforce. You will also manage day-to-day operations of the systems including admin, user support and other needs. You will work with sales, marketing, support, finance, product management and operations teams to build and enhance revenue systems and tools based on internal/external customer needs. The ideal candidate must possess a unique blend of business and technical acumen, can develop a big-picture vision and has the drive to make that vision a reality. 

 

03Responsibilities

  • Build and manage system architecture and roadmap that continuously improve our Salesforce CRM platform through its lifecycle
  • Partner with cross-functional business teams to design and deliver CRM solutions on time, within budget and allocated resources
  • Continually improve capabilities of revenue systems and tools to enhance productivity
  • Develop performance metrics and monitor/report them continually 
  • Develop a strong discipline in change management and development cycles and find ways to improve
  • Lead implementation, integration and adoption of other revenue intelligence and productivity tools
  • Identify and recommend areas within Frame.io’s sales process that can be improved via system enhancements and automation
  • Lead and attend revenue systems project related meetings and be the functional point of contact
  • Manage user support and administration 
  • Research and analyze new relevant technologies and potential applications to the business

 

04Requirements

  • 5+ years in developing and deploying CRM solutions in Salesforce (certification a plus)
  • 5-8 years working in a technical capacity, preferably specializing in sales productivity tools
  • In-depth understanding of the capabilities and constraints of the Salesforce.com
  • Experience deploying/maintaining Salesforce at growth stage SaaS enterprises
  • Experience managing contractors
  • Strong written and verbal communication skills 
  • Self-starter, able to work independently while collaborating cross-functionally, prioritize effectively and perform under minimal supervision

 

05Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Work From Anywhere Week
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Pre-tax commuter benefit and Flexible Spending Account
  • Daily catered lunch & fully stocked kitchen with cold brew on tap
  • Discounted gym membership, Classpass discount and Free Citi-Bike membership

 

06Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

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